Please write testimonial in the subject box!
1/02/10
Thank you for being there when I needed service to my sled quickly. Everyone in your service department is so helpful and nice. All my service, parts and future sales will be with your dealership. I also bought a car from there in 2008 and couldn't of been happier with the whole turn out.
-MaryLou Shermack
1/12/10
Dear Joe,
My appreciation goes out to you and your staff. I tried to buy a wheeler from a couple other places in town and nobody could get me financed. When I came to your place the staff was so friendly and the whole process went so smooth. I never knew buying something like a wheeler could be so easy.
-Danny Gaines
1/20/2010
You guys are the best! I do all my business up there
-Victor Rodriquez
Baxter,
Thanks alot for helping me make my purchase! I took it around the block a couple times when I got home and Im in love ha. But,I just wanted to say thanks for making the process so easy,quick and painless for me. From here on out I will make any offroad vehicle purchases from your company, and I am happy to say that.
Thanks again,
-Jerry Patterson
2/22/2010
Joe and OffRoad Express thank you for being honest with me and walking me threw my first motorcycle purchase. I went to a couple other places and was treated poorly. I was about to give up and go out of town to purchase a bike. My Co-worker recommended I come to your place, It was the best decision I've made. Your staff treated me with respect and didn't try to pressure me into buying the bike. I thank you and like my co-worker will send other people your way.
Sincerly,
-Donna Fatica
2/27/10
Hello Dan and Crew this is Josh Little and I want to say thanks for helping me get a sled. I never thought I would of been able to get the credit but Dan u came threw.
Thanks Again,
-Josh Little
4/27/10
Kudos to OffRoad Express I love my Spyder and I love all of u guys up there
-J. Roth
6/20/10
Hi
I just wanted to say Iam satisfied with my experience out at your place. Baxter and everyone out there was awsome. Being a hard working middle class guy who is also a new dad (my son is 15mths old), I never thought I would land a bike I REALLY wanted (the Star Raider) at the price range I needed to be at for my family....but you guys made it happen. I just want to say when my friends and brother are ready to get their bikes (it's coming sooner than later) I already told them don't bother going anyplace, but offroad,they were awesome...
Thanks Again
-Len K
(bought 2009 black Star Raider)
9/04/10
From the time I walked into Off-Road Express I felt welcome and like they really wanted to help me. The people were friendly and the salesman really cared about what four wheeler would be right FOR ME and whatI would use it for! Even after I got my new Can-Am I called with a question and they got back to me right away and made me feel great about my purchase. If you are looking for a good friendly place to do business where they care about their cusomers I highly recommend Off-Road Express.
- Ricky R.
Girard Pa
9/11/10
The two sales staff that I dealt with, Baxter and Mike were excellant. I spent about 4mnths deciding which brand and model motorcycle would suit me best and they were both very patient, knowlegable and seemed genuinely intrested in making sure I found the perfect motorcycle for me. I never felt pressured to by or like I was wasting their time no matter how many times I stopped in to ask questions and look at different models and configurations. The variety of Star Models at different sizes and price points allowed me to make an informed decision and the pricing was very competitive and allowed me to get the motorcycle I wanted at the monthly payment I could afford. This was by far the most enjoyable vehicle purchasing experience I ever had. Off-Road Express was excellent in every way.
-Christopher Chipley
Erie,PA
10/01/10
I recently bought an SX4 through your salesman Tim. I was very satisfied with Tim, he took the time to explain everything about the car. I was satisfied and pleased with the dealership in general. The car was as advertised at the price advertised. Iam very happy with the car, it handles well, great breaking system, many options as standard,excellent fit and finish and seems to be engineered better then the Honda that I traded in. This car is very functional. I want to complement Tim the salesman for doing such a great job.
-Don C. Whitbeck
10/13/10
Thank You Joe for cutting me a good deal on the Arctic Cat F6. I drove all the way up from Grove City PA and sure enough it was well worth it. I would make the drive all over again. I recommend OffRoad Express to all my friends. I'm sending my cousin Jake up your way next week.
-Gary Stowe (Grove City, PA)
12/22/10
Joe
Just wanted to say "Thanks" and let you know I appreciated your support and superb service! You definitely made my car buying expereince a pleasurable one. Your staff is top notch especially Pat and Mark. I will be sure to spread the word on Off Road Express and Suzuki-Kizashi. Thanks Again
-Christine Ward
2/16/11
Staff at OffRoad Express,
I just wanted to say thank you to everyone for all your help in buying my Polaris and accesories. Your customer service is excellant and I felt very comfortable in being able to ask any questions, I will definitely recommend you to anyone looking for outdoor toys. Thank You Again
Sincerely,
-Cortnee Yost
3/04/11
I'd like to thank Off Road Express for my recent visit to your business. I
went to your dealership knowing a few of the people who worked there (Dan &
Gary), but I soon realized that the staff surrounding those people, were of the
same trustworthy character. I had purchased a Victory Vegas and had it delivered
to my house. I received a call from a Kevin to say that he had seen a part that
made him uncomfortable and wanted to fix it before riding it this spring. I
truly believe that other businesses would have overlooked this small issue after
the purchase had already been finalized and out the door. This alone makes me
feel like I can trust this business and the people who work there. Thank
you again and I look forward to doing my future business with you!
-Kirk Forsythe
3/15/11
Hello Joe this is Nick Lassoff. Thank you so much the car is awesome. I really appreciate the honesty that Lynn showed and that you really came out to meet with me. That showed me you had nothing to hide.Lynn was awesome he didn't just tell me what i wanted to hear to get me there.Everything he told me on the phone was still the same when I got there.I have become a lifetime customer to you guys. Thanks Again
-NickLassoff
3/12/11
In the times that I had to deal with Mr.Wroblewski at your company may I state that his attitude,helpfulness, knowledge, positivism are... OUTSTANDING!! Many thanks for having such great people on your staff.
Respectfully
-Steve Solinko
Joe,
I wanted to e-mail you to let you know how impressed I was with your sales and service department. I recently purchased a used 2008 Kingpin 8 Ball from Off-Road and after it was delivered there were a few issues we ran into. First thing the battery was bad and Baxter walked me threw the steps to get that taken care of. He went well beyond then what I would expect from any sales staff. He was extreamely pleasant through the entire process to help resolve the problems. Secondly, Kevin helped me diagnose why the bike would not start. he even came to my house after his work day to help me get it running properly. I have never had such great service from a dealership. I am happy to say that as long as I am in erie I will be a customer at your dealership.
Brian T.Blaszcyk
4/01/11
To whom it may concern,
My name is Megan McComb. I recently found Off Road Express on the internet. When I called I asked to speak to a sales rep, I was transferd to Mike Larsen. I told Michael how I'am a broker for rental companies and exactly how I needed the sale to process. Michael told me he would call me back within the hour. Michael was true to his word and called me back in less then an hour. Besides the fact that he called me back he also had answers to every question I had. Through out the sales process Michael updated me via email/phone on what was going on, It was so refreshing Michaels follow through was impeccable! I'am a broker for rental;Diagnosis, concept companies, ect... I was also a sales manager at a nine product power line power sports dealership with eleven sales representives under me. It took everything in me to get my guys to be half as reliable as Michael. I buy products all over the country depending on where my client is located. These days I know it's;hard to get; a sales representive to answer the phone let alone call you back. In this economy "customer service" is what will keep power sports dealerships alive and in the black. It is basically impossible to get some one financed unless they are under 32% DTI and have a 780. I'am sure you noticed what we have noticed in Michigan economy is that the 70/30 has flipped to 30/70 (finance/cash). I get a head ach every day trying to call and instantly buy a machin. I wish i could buy every product threw Michael. Follow threw and quality service goes a long way. Michael will forever have my business, even if I have to pay a couple bucks more, I would!! If there are any questions please don't hesitate to call me. Thank you Michael!! Call me when you get more 2011 Sea-doo's in stock :0)
Regards,
Megan C McComb
5/11/11
Thank you for going out to Corry and picking up my motorcycle. I was not aware that Cycle City had totally shut down. Your kindness and service at your dealership was excellant. It will be great to be a new customer at Off Road Express.
Sincerely,
Scott Crowell
6/01/11
Dear Joe,
I was looking for a new motorcycle and didn't have a lot of experience with the matter, after my best friend purchased one from you guys earlier this year and couldn't stop talking about how awesome of an experience he had I figured I would give you guys a visit.When I walked in I was greeted by a sales person named Mike Larsen, usually I tell them I'am just looking, but Mike was so helpful and low pressure that I continued talking until I found the right bike for me. You guys have been so great to deal with and have made this whole experience stress free. I even had a great experience in service, I just brought it in for it's first service. You guys have won me over and got a loyal customer for life.
Thank You,
-James Perry (Agent Perry)
6/16/11
I would like to thank Barry for sending me to the right salesman. Back in march i bought a Honda Sabre I told the them my price range and he didnt try to upsell me a bike I couldnt afford and this made me very comfortable.I wont lie i did look other places for a bike but ultimatly ended up back here. thanks to all that helped me find the right bike although it could have used a set of tires. i am very happy w this bike as i have put on over 700 miles this year
8/09/11
What a great experience it was to buy our first ATV from you. Great knowledgeable staff made it a very smooth process. We will tell anybody that is looking to buy an ATV to go to your store. Thanks again for the great buying experience.
Domibic & Lori DePonceau
8/11/11
Joe
I am writing just to let you know what a great employee you have in one of your parts personal, Phil Lozier.
I was at my wits end looking for a sissy bar for my 2008 Suzuki S-50. Suzuki no longer makes them and there are no after markets out there for this bike that I could locate . I presented my problem to Phil. He went above and beyond and found me a OEM from another Suzuki dealer in Pa. Even though I did not purchase my bike at your business, he made every effort to accommodate my special need, and did all the research and finding the item I wanted with in about an hour. I sorry to say, but I did not purchase my bike at you store and the store I did, well there parts man, never even called me to inform me that Suzuki no longer mfg. the item, and failed to call me and inform me that the an after market item would possibly be available in 6-7 weeks. He never took the time to pursue my request as Phil did.
I assure you, that even though I live in Fairview, I will buy all of my bike needs at you store. You can thank Phil for me becoming a customer at Off Road Express.
-Skip Georgal
9/27/11
Baxter,
Thank you for making my buying expereince a great one. I appreciate all you have done for me. Please tell Dan thank you for being able to get me financed at a good intrest rate.My cousin and dad also said you treated them very well. You guys are #1 in my book! Keep up the great work. Good luck on your second location
-Pete Regal
10/25/11
Dear Mr.Askins:
We recently had a Hannigan Trike kit put on our Honda Goldwing at Off-Road Express. We wanted to write to tell you that it was such a positive experience from the beginning. The young man who took care of servicing our motorcycle was MATT JENKINS. He did an excellant job, he was very knowledgeable and very very helpful. Matt has a positive and outgoing personality that is an asset to your company.
We have recommended your company and Matt to all our friends.
Sincerly,
-Duane & Mary Leonard
12/13/11
Bought a WR 250 off you guys two weeks ago, the bike runs great and I couldnt be happier! Thanks guys.
-Tony Kupniewski
1/25/11
I bought a Honda Shadow out on peach street at off road express and it is an awesome machine. I love my bike and they treated me well. Either way, I was looking for a Shadow, they are kind of out of my price range new, but Baxter worked me such a great deal I couldn't pass it up. I added a few things to it which I had to order from their parts department . In parts they were also very kind. Now the bike is ready with everything on it I could want and I can not wait to ride again.
-Gary Ryder
2/21/12
Just wanted to let ya l know I am more then satisfied with my Suzuki Boulevard M109R. I can't wait to get out go for a long cruise. Thanks for working me a good deal. See ya this summer at roar on the shore. -
-Will Bottino
3/29/12
Hiya Offroad crew you friggin guys are the best. I can't thank you enough for what you did for me and my dad. I will send everyone I know out your way. Peace Out
-Jack Terrick from Ohio
4/30/12
My boyfriend Dennis Dunn and I have spent the last few weeks working with your store to purchse our first 4-wheeler. I'm happy to say that we are stopping in today after 5pm to pick up our purchase. I am writing today to tell you why we decided your shop would get our business...Baxter Irving.
We live in Meadville area are both well employed have good credit, and truly could have gone anywhere to purchse our 4-wheeler. Neither of us were knowlegeable on what is out there, pros/cons, and were looking for a product that met our needs, was a sound investment, and wasn't going to require a lot of maintenance. We went to your store simply because my boyfriend knew it existed.
On our first visit Baxter was our salesman. He was friendly and easy going. He asked us questions about what we intended for use, and from there, gave us ample information to make our decision. He was patient, and treated us as though we were the only people in the store. We left to consider our options, with no pressure from Baxter.
We could have (at that point) started shopping around. We asked Baxter for a price on what we wanted. E-mail was our best option of communication as we live a distance from the store, and both work full time. Given the cost of gas, we didn't want to start driving back and fourth. Baxter recommmended we come in during your open house and we did.
That day was very busy and my neice Katie ( a very happy 4year old) joined us on the trip. Again we were greeted by friendly folks, and since it was very busy, awaited Baxter's availability. He and Dennis worked out financial questions, and we purchased our Honda Foreman on that same day. Baxter not only was there for us, but made Katie feel a part of the process, and she was THRILLED. Mike did our financing, again being respectful of the fact that a fidgety 4 year old was there, and we ALL left smiling. Katie fell asleep on the way home :-) and was very happy to show her dad (my brother) her new Honda t-shirt!
We did not shop around for our Honda. Dennis and I both decided that given the service Baxter provided us , your store was going to get OUR money. We will recommend your store and Baxter to our friends & family. And today's note is a way for us to let you know what a valuable employee you have in Baxter Irving.
Thank You for reading!
Sincerly,
-Kimberly Boal
5/22/12
OffRoad Express is the best dealership in our area by far. They don't rip
people off like these other locals. Very proud to say I got a good deal on a Polaris 600. I will be back
-Dan Tompkins
6/04/12
Just a quick note of thanks! I just purchased a Yamaha Morphous. Baxter was really easy to work with....he made the process very simple. I was back up for inspection and to order new mirrors...Mike also spent time with me he is great. Thank you again for great service
Safe Riding
-Carrie
7/08/12
To Mark, Tim & The Staff at Auto/Off-Road Express
We just want to thank you again for the amazing customer service you have demonstrated to us with our recent purchases. The exceptional service and above and beyond actions have made us extremely happy and made us your customers for life! We have already referred you guys to our friends and look forward to seeing you again for our service appointments. Thank You so much.
Sincerely,
-Ryan and Renee Logan
8/30/12
Thank you Off Road Express for the Artic Cat Prowler! That machine is amazing! Made our day a blast around the course! Lots of inquiries on that unit! Thank you ♥
-Amy Bella
9/03/12
Hi Brian & Ed….
Just a quick note to Thank You guys again for getting us back on the road and back home without a burp….!!!I sang your praises (both of you) at the Rally closeout and to the Western PA members for the outstanding service and assistance we received at Off Road Express.As you can see from our chapter newsletter… I have put in a little story and a bunch of photos including the one taken with you guys.Hope this note finds you guys both well and enjoying the balance of the good weather.Jean and I just want to say Thanks Again and let you know how much we appreciated your service to get us back on the road.Leave it to us to give you just a little bit different challenge.Take Care and good health and prosperity to both of you and all at Off Road Express.
PS: I can send the other pictures from the shop if you want them….!!!
-Earl & Jean Reinke
10/16/12
Off Road Express and Kawasaki generously renewed our Kawasaki Mule Loaner Program! A brand new Mule is now in service that can continue to serve as a great asset for our region. Thank you Off Road Express and Kawasaki for your continuing support to help us help others! Stop by the Off Road Express Today, Saturday October 13, 2012 and see the entire line Off Road has to offer at their Outdoor Expo!
-Sincere Appreciation- Lake City Fire Company
10/30/12
Joe,
I had an issue with another motorcycle store replacing my clutch cable. Two weeks after they replaced it it snapped and left me stranded. I called your route 8 location and spoke with Brian(I believe), what a nice guy he was. He was easy to talk to, understood my problems issues, treated me with respect and decency. Anytime I called with questions he already had the answers. Upon telling him that I needed new parts, without hesitation he ordered them so I would not have to wait. Your store came and picked up my motorcycle without problems or incident. Upon replacing my clutch cable my bike shifts like a dream. Two thumbs to your service department and Brian who helped me out in my time of need. Thank you so much your guyes did just one hell of a bang up job. You now have a loyal customer. Thank you
Swim, bike, and run for your life!-
-Jason J. Smock
1/22/13
I just wanted to drop you a note and say thanks to Greg and all the guys out there for giving me a screaming deal on my Rubicon. You have a customer for life. I will never go anywhere else again you know how to treat people. Thanks Again
-Rob Dieter
2/20/13
I really believe you guys do a great job and I'm super impressed with all this company offers! I plan to purchase from you guys in the future!
- DUNKLE WILLIAM CHARLES
4/11/13
I would just like to take the time to thank everyone in the parts department at Off-Road Express Route 8 for their support, excellent job in ordering parts, and taking care to get them to me when needed. All of their assistance helped me earn a 3rd place in the XC-Vet B class for the 2012 season of the American Woods Racing Championship Series (AWRCS). I was able to keep my bike in top condition, only having one DNF due to a mechanical issue all season. I'm sure I will be seeing everyone often again this season as I try to take on half of the AMA National Enduro series, and select AWRCS and GNCCs.
Thanks again,
-Joe Kramer
Once again I received excellent service from the employees from Off Road Express. As promised I am a repeat customer after buying a Victory Vegas last year. I’m excited to get my new four wheeler home and try it out on some trails. I worked with a Mike Larsen and a Dan Galbreath this time around. Both were very helpful and were above and beyond the standards of employees that I have seen through out the years before visiting your business. Thank you for your help, honesty, and professionalism! I look forward to continuing my business with you guys in the near future.